Privacy Policy

Welcome to LeadSync.ai ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, software, and services (the "Service").

We strictly adhere to the General Data Protection Regulation (GDPR) for our European users and apply these high standards globally.

1. Who is the Data Controller?

For your account data: LeadSync.ai is the Data Controller. We decide how your account information (name, email, payment info) is processed.
For your prospect data (CRM/Campaigns): You (the User) are the Data Controller. LeadSync.ai acts as the Data Processor, processing this data solely on your behalf and according to your instructions.

2. Information We Collect

A. Information You Provide to Us

Account Information: Name, email address, password, company name.
Payment Information: Billing address and credit card details (processed securely by our third-party payment provider, Stripe/PayPal).
Support Data: Information sent to our customer support team.

B. Information We Process on Your Behalf (Service Data)

When you connect your LinkedIn account or use our AI Lead Search, we process:

LinkedIn Account Data: Cookies, session tokens (to maintain connection), and profile statistics.
Prospect Data: Names, job titles, companies, and public contact details of leads you search for or import into the CRM.
Communication Data: Message history and replies within the LeadSync inbox.

C. Automatically Collected Data

Log Data: IP address, browser type, operating system, and timestamps.
Cookies: We use cookies to maintain your session and analyze website performance.

3. How We Use Your Data

We use your data to:

Provide, operate, and maintain the LeadSync automation service.
Process transactions and manage your subscription.
Send administrative information (updates, security alerts, invoices).
Prevent fraud and ensure the security of our platform.
Comply with legal obligations.

We do NOT sell your data to third parties.

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

Contractual Necessity: To perform the service you signed up for.
Legitimate Interests: To improve our tool and prevent abuse.
Consent: For marketing emails (which you can withdraw at any time).

5. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights:

Right to Access: Request copies of your personal data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Request that we transfer your data to another organization.

To exercise these rights, please contact us at privacy@leadsync.ai.

6. Data Retention

We retain your personal data only for as long as necessary to provide the Service.

CRM Data: We retain your CRM data as long as your account is active. If you delete your account, your data will be deleted from our servers within 30 days.